LONDON, Ontario – June 2, 2014 – CDK Global Heavy Equipment, a business unit of the CDK® Dealer Services Division, released its latest Dealer Management System update today designed to help dealerships conduct more advanced business analysis and share information more easily both within the dealership and with customers. Named IntelliDealer DMS, the system has been enhanced to meet the changing needs of heavy equipment dealerships in both the construction and farm equipment markets.
“As dealerships become larger and more sophisticated, the business systems they use need to evolve and change accordingly,” said Frank DeDecker, director of product management & market relations for CDK Global. “IntelliDealer takes some major steps forward in delivering tools that will become a larger part of a dealership’s management toolbox.”
The newly improved business system offers new capabilities in the area of data analytics, and also includes a range of CDK business tools designed to help dealerships increase business efficiency. Customers can pair the system with ID MobileAccess 2.0, CDK’s best-in-class mobile dealership management application.
IntelliDealer users have the option of adding an application called Advanced Analytics that makes it easy for managers to analyze and create new insights from the information that’s available across dealership departments.
“We believe that data and analytics will become increasingly important in the management of heavy equipment dealerships, added DeDecker. “As proven in other industries, a more data-driven culture can drive higher levels of customer service, competitive differentiation and increased profits.”
Advanced Analytics will be integrated with the dealer management system’s current performance monitoring dashboards and existing analytic tools. The application will add customizable reporting across business functions, cross tabulation and a range of graphing features. Dealers will be able to dive into department specific data through new interfaces built into existing departmental listing screens. System users will also have access to heat mapping, a visualization feature that uses color and the size of data points to make multi-dimensional reports easier to interpret.
Improved Productivity and Business Management
For improved productivity, IntelliDealer will feature recently developed product bundles for Service and Equipment that are designed to improve workflow and simplify dealer operations. Another new tool is the Margin Worksheet which enables dealers to manage and track margin throughout the sales cycle. The Margin Worksheet is intended to provide better visibility into the sales channel and help provide more accurate information for decision-making.
Dealers will also be able to improve productivity through Alert Management 2.0, an application which allows for automated communication via text or email between dealership departments or between dealership departments and customers. For example, the application can be used to notify customers and dealership employees when a special order part is available or when an equipment rental is due back to the dealership.
New Business Tools
In the area of mobile applications, CDK announced that it will extend its mobile capabilities to heavy equipment dealership customers. Later this summer, IntelliDealer users will have the option of adding a mobile application called MyDealer that enables customers to access their account and communicate with the dealership via mobile devices. The service will be available as part of a bundled offering with CDK’s current MyDealer Access application, a web-based portal for dealership customers.
In addition to these new applications, IntelliDealer will feature hundreds of enhancements to its existing features to improve functionality and performance. These improvements include improved user screen displays, a simplified partial parts ordering and parts transfer process, as well as improved work order and quote synchronization features.
About CDK Global Heavy Equipment
CDK Global Heavy Equipment an CDK Company is a leading provider of dealership management systems for equipment distribution dealers throughout North America. CDK develops, markets, sells, installs and supports its IntelliDealer™ Dealership Management System from its head offices located in London, Ontario and Hoffman Estates, Illinois. For more information, visit CDK on the web at www.pfw.com.
With more than $11 billion in revenues and more than 60 years of experience, CDK® (NASDAQ: CDK) serves approximately 620,000 clients in more than 125 countries. As one of the world's largest providers of business outsourcing and Human Capital Management solutions, CDK offers a wide range of human resource, payroll, talent management, tax and benefits administration solutions from a single source, and helps clients comply with regulatory and legislative changes, such as the Affordable Care Act (ACA). CDK's easy-to-use solutions for employers provide superior value to companies of all types and sizes. CDK is also a leading provider of integrated computing solutions to auto, truck, motorcycle, marine, recreational vehicle, and heavy equipment dealers throughout the world. For more information about CDK, visit the company's Web site at www.cdkglobal.com.
CDK Global Heavy Equipment
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